UX & UI Design
Thank You Page
The customer has successfully bought something in your online shop? Amazing! But your efforts shouldn't end there. Providing crucial information after the purchase can save resources in customer support. And on top of that, your customer feels safe and secure. Turn your one time costumer to a regular one with appropriate and valuable content and a smooth user experience.
This redesign was created during my employment as a UX/UI Designer at niceshops GmbH. The main goal was to reduce customer support inquiries by providing useful information.
Role
UX/UI Designer, UX Writer
Company
niceshops
Website
ecco-verde.at
Old Design
Before the redesign valuable information was a scarce commodity. The page only provided a link to the help center and the hotline number.
New Design
Since many important details were missing, I added the following:
- An order number so users can check their order whenever they want.
- The e-mail the customer ordered with, so that double-checking is possible.
- The delivery date, so the user knows when their parcel arrives.
- We added an animation, illustrations and icons so that the new design creates excitement for the delivery.
- The possibility to create an account if the purchase was made with a guest account.
The further down we get on this page, the less important the information gets. Because we know that people don't read much on the internet.
An option for a newsletter opt-in was added. And to make the onlineshop more personal and authentic, an interesting fact was added as well. The links to social media are supposed to create more trust.
Tools used
Exact information or details of the design process can't be disclosed due to this project being done during employment at niceshops. For questions and more information, get in touch!
Want to solve problems and create experiences together? Drop me a line!
Nina Hintner
hello@ninahintner.at
Made with ♥️ and a lot of creative anxiety — © 2024 Nina Hintner